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OSS/BSS trends in Latin America: Getting all ducks in a row

OSS/BSS trends in Latin America: Getting all ducks in a row

Every day there is more reason for telcos to make their processes and systems more agile and more flexible. The technology behind Next Generation Networks (NGN), Software Defined Networks (SDN) and Self-Optimizing Networks (SON) goes a long way to providing such flexibility, but these still need to interact smoothly with any number of back office systems and the data contained within them. System consolidation and integration is therefore as big an issue today as it has ever been, if not more so, and this report assesses whether Latin American operators are responding to the challenge.

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Rethinking silo integration
Surveys in Europe confirm that there is no guarantee that a platform consolidation effort will make a difference, and Latin American operators should take note of that because they are using the same underlying systems and infrastructure.

We know our rights!
Despite the presence of number portability systems in most Latin American countries and fairly specific rules about service quality, operators keep getting caught out, often incurring fines. Operators are therefore highly concerned with aligning their BSS and OSS assets with Customer Experience Management.

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